From a single form setup to a complete multi-channel issue intake system. We handle the configuration so your team can start logging bugs the right way from day one.
Each service is scoped, priced clearly, and delivered remotely. No retainers, no ongoing commitments.
We take one of our standard bug form structures and configure it for your product context. This includes adapting field labels, setting placeholder text that matches your workflow, arranging sections in the order your team uses them, and ensuring the form covers the essentials: title, environment, reproduction steps, expected vs. actual result, and severity. Delivered as a ready-to-use template in your preferred format.
Request this service →For teams that receive bug reports from multiple sources — support tickets, QA testers, developers — we set up a unified intake configuration. This means standardising the fields across all entry points, defining required vs. optional inputs, and establishing naming conventions for issue types. The result is a consistent intake layer your team can use regardless of who submits the report or through which channel.
Request this service →We design and configure a priority and status structure matched to your team size and release cadence. Priority levels (critical, high, medium, low) are defined with clear criteria so team members apply them consistently. Status categories (new, in progress, blocked, resolved, closed) are aligned with your actual workflow stages. Includes written definitions for each level so onboarding new team members takes minutes, not days.
Request this service →We configure a dedicated area within your bug form for screenshot and file attachments. This covers setting accepted file types, size limits, naming conventions for uploaded files, and guidance notes for submitters on what to capture. Where applicable, we also set up a brief checklist inside the form that prompts reporters to include console logs, network request captures, or device information alongside visual evidence.
Request this service →We configure notification rules so the right people are informed when a bug is submitted, updated, or escalated. This includes defining which events trigger notifications, who receives them based on issue type or priority, and the format of the notification message. We work with your existing communication setup — whether that is email, a project tool, or a messaging channel — to make sure alerts are informative without being noisy.
Request this service →We adapt one of our tracking table structures to your specific project context. This means adding columns relevant to your tech stack (browser version, OS, build number), configuring view filters for your team's most common queries, and setting up a summary section for sprint or release-level reporting. The adapted table connects directly to your bug intake form so submitted issues populate the tracker without manual re-entry.
Request this service →We keep the process straightforward. No discovery calls required to get started — just send us your request.
Use the contact form to tell us which service you need, what product or team it is for, and any specific requirements or constraints. The more detail you provide, the faster we can get started. A request takes under five minutes to submit.
Within one business day, we review your request and send back a short confirmation: what exactly we will deliver, in what format, and the final price. If we need one or two clarifying questions, we ask them at this stage before any work begins.
Once scope is confirmed and payment is processed, we complete the setup and deliver the configured files or documentation. Most single-service setups are completed within two to three business days. Complex multi-service projects are scoped individually with a clear timeline.
You receive the configured setup along with implementation notes. These notes cover how to deploy the form structure in your environment, how to adjust field definitions if needed, and how to maintain the system as your team grows. No ongoing dependency on us.
Every service has a defined scope and a clear price. No hourly billing, no scope creep, no surprise invoices.
One setup service configured for your context. Best for teams that have a clear gap to fill — a form that needs adapting, a notification rule that needs setting up, or a screenshot section that needs configuring.
Bug report form setup combined with a priority and status system. The two services work together — the form captures the right data, the priority system ensures it gets routed and actioned correctly. Designed for teams moving from ad-hoc to structured.
The full suite: form configuration, intake standardisation, priority and status system, screenshot upload area, team notifications, and tracking table adaptation. Everything a small IT team needs to run a structured bug intake process from the moment a report is submitted to the moment it is resolved.
Tell us which service you need and what your team uses for issue tracking. We will confirm scope and price within one business day.